We are looking for driven wireless networking professionals to support our ongoing growth and success. We are seeking dynamic team players to join our Support and Operations team. We are hiring for a Support and Operations Analyst II. We seek candidates that are intelligent, analytical and take pride in providing exceptional service.
What makes Velaspan such an amazing place to work?
At Velaspan we are passionate about the quality of our work. We are a dedicated group of professionals who love what we do and where we work. We are referred by the large tech vendors to solve problems others cannot solve. We are committed to excellence and take pride in our work. We strive to offer unmatched support to our customers. We offer our employees great perks like:
About the Position:
As an Analyst II you will have direct interaction with our customers on a daily basis from a network design and operational support perspective. This is a very customer facing role which requires the ability to work with a sense of urgency and handle pressure situations calmly. You will use your understanding of diverse wireless networking platforms to service and manage incoming technical support requests. Your role will also provide escalation support to lower level support analysts. You will manage the higher level issues and take ownership of those escalated problems. In addition, you will act as a mentor to the Analyst I associates. You will log all client interactions into an online case management system. In addition you will monitor contracted client systems, proactively identifying WLAN-related issues. You will maintain updated online knowledge base for support and engineering issues. Your primary function will be to provide operations and support but a portion of your role will involve configuration and consulting at customer sites. The travel required for this positon may include local, national and international. Expected travel in this position is less 25% of your time.
Education: Bachelors degree in computer science and a CCNA certification. CCNP Wireless, CWNE, Aruba ACMA/ACMP/ACCP certifications are a plus.
Experience: Must have 3-5 years experience in Wireless LAN technology with a strong understanding of routing and switching technologies, and a foundation in information security.
Customer Service/Communication: You must be customer-focused, friendly and outgoing. You must be confident with strong written and verbal communication skills.
Problem Solving Skills: You must have strong analytical and problem solving skills. This position requires you to be able to take a different approach to developing solutions to customer issues.
Computer Skills: Proficient in Microsoft Windows and Microsoft Office. Experience with Linux/Unix a plus. Experience with a case management system a plus. Basic programming/scripting in current languages/platforms is also a plus.
Schedule: Must have flexibility with your schedule to assist with issues that arise during non-business hours.
Travel: Ability to travel locally, nationally and internationally to client locations. Travel is less than 25% of the time.
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Based in Allentown, PA, Velaspan is a leading professional services organization that specializes in wireless network design and consulting services. Velaspan consultants have been integral in the development of thousands of indoor and outdoor mobility solutions across virtually every business environment including enterprise, government, pharmaceutical, healthcare, manufacturing, logistics and education. Velaspan is celebrating its 13th year in business. As a celebration of our ten year anniversary, Velaspan embarked on a rebranding effort that included changing the company’s name from Cumulus Consulting Group. The new name Velaspan is a result of our continued evolution as an organization and our services expanding beyond just that of “Consulting”.
If you would like more information about how Velaspan can help you have the highest performing, most reliable, secure, and manageable network connectivity, take the solutions first step. Because individualized solutions are all we do.
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